Homeowner Assistance Program
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| Initiating a Workout |
| No matter what the situation, the Genworth Financial Homeowner Assistance Program is a proven method for providing help to your valued customers when they need it the most. When a customer contacts you requesting financial assistance, there are some easy steps you can take, working in partnership with a Genworth Specialist, which will ensure a successful workout: 1) Identify the problem 2) Gather all the facts 3) Investigate and analyze 4) Contact Genworth Financial 5) Create and implement a plan For more information, call us toll-free at 1-800-511-8888 or send us an email to: homeassist@genworth.com |
RELIEF FOR HOMEOWNERS DURING DIFFICULT TIMES
Genworth Financial Canada's Homeowner Assistance Program is designed to help homeowners who are experiencing temporary financial difficulties as a result of an unexpected life event, which may put their mortgage at risk.
If you have a Genworth-insured mortgage, you can take advantage of our Homeowner Assistance Program at no cost. This program enables you to work in partnership with us and your lender to establish alternative arrangements to help you stay secure in your home when times get tough.
How we can help
Genworth has a dedicated team of Homeowner Assistance Specialists who are trained in identifying the best workout solutions for you. We have a number of options that may help you keep your home when faced with hardship.
When should you contact us
You should contact us as soon as you know you’re having or about to have difficulties. This allows us to present you with a wider variety of solutions.
Situations that qualify
There are a variety of situations that may affect your ability to make your mortgage payments. Some common situations include:
- Job loss or reduced income
- Marital separation
- Unexpected illness or disability
Options available
We will consider any solution that may alleviate your temporary financial burden. Each situation is assessed individually in order to determine the ideal workout solution. Some common options that can be considered are:
- Capitalize arrears
- Increase amortization period
- Partial or shared payment plan
- Deferred payments
The Homeowner Assistance Evaluator
The Homeowner Assistance Evaluator, an online self-assessment tool, can help you assess your current financial situation and it provides potential solutions for consideration. Click here to complete the Evaluator Tool and find out what your options are.
Alternatively, if you would like to speak to a Homeowner Assistance Specialist please call us at 800.511.8888 Monday to Friday between 8:30 a.m. to 7:00 p.m. EST. or send an email to: homeassist@genworth.com
or call 1-800-511-8888
