Helping Homeowners in Need

Genworth Canada's Homeowner Assistance Program is designed to help homeowners who are experiencing temporary financial difficulties as the result of an unexpected life event, which may put their mortgage at risk. If your customer has a Genworth-insured mortgage, they might be eligible for our Homeowner Assistance Program at no cost. This program enables you to work in partnership with us to establish alternative arrangements to help your customers stay secure in their home when times get tough.

Learn how we've helped other homeowners

An Unexpected Change

Working Through Challenges

After An Accident

How we can help

Genworth Canada has a dedicated team of Homeowner Assistance Specialists who are trained in identifying the best workout solutions for you and your customers. We have a number of options that may help your customers keep their home when faced with hardship.

When should you contact us?

You should contact us as soon as you know your customer is having or about to have difficulties. This allows us to present you with a wider variety of solutions.

You can call us at 1-800-511-8888 and ask to speak with one of our Homeowner Assistance Specialists or click here to complete a Homeowner Assistance Evaluator for Lenders.

Situations that may qualify for assistance

There are a variety of situations that may affect a homeowner's ability to make their mortgage payments. Some common situations include:

  • Job loss or reduced income
  • Marital separation
  • Unexpected illness or disability

Options available

We will consider a variety of solutions that may alleviate the temporary financial burden of the homeowner. Each situation is assessed individually to determine if a workout is possible, and what the ideal workout solution is. Some common options that can be considered are:

  • Capitalize arrears
  • Increase amortization period
  • Partial or shared payment plan
  • Deferred payments
  • Restructure mortgage

Initiating a Workout

Genworth Canada’s Homeowner Assistance Program is an effective avenue that can provide valuable assistance to your customers when they need it most. Here are some easy steps you can take, when a customer contacts you requesting financial assistance, which will help achieve a  successful workout:

  1. Identify the problem
  2. Gather all the facts
  3. Investigate & analyze
  4. Contact Genworth Canada
  5. Create and implement a plan

For more information call us toll-free at 1.800.511.8888 or send an email to:


To speak with a Homeowner Assistance Specialist call 1.800.511.8888.
Fax: 1.877.246.5509