Fort McMurray

May 5, 2016

Genworth Canada expresses concern for the residents of Fort McMurray, Alberta and is working with our customers to provide assistance to Genworth-insured homeowners impacted by the current wildfires.

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Helping Homeowners in Need

Genworth Canada's Homeowner Assistance Program is designed to help homeowners who are experiencing temporary financial difficulties as the result of an unexpected life event, which may put their mortgage at risk. If you have a Genworth-insured mortgage, you may be eligible for our Homeowner Assistance Program at no cost. This program enables you to work in partnership with us and your lender to establish alternative arrangements to help you stay secure in your home when times get tough.

Learn how we've helped other homeowners

Genworth Canada Homeowner Assistance Program

An Unexpected Change

Working Through Challenges

After An Accident

How we can help

Genworth Canada has a dedicated team of Homeowner Assistance Specialists who are trained in identifying the best workout solutions for you. We have a number of options that may help you keep your home when faced with hardship.

When should you contact us?

You should contact us or your lender as soon as possible. Early intervention  allows us to present you with a wider variety of solutions.

Situations that may qualify for assistance

There are a variety of situations that may affect a homeowner's ability to make their mortgage payments. Some common situations include:

  • Job loss or reduced income
  • Marital separation
  • Unexpected illness or disability

Options available

We will consider a variety of solutions that may alleviate your temporary financial burden. Each situation is assessed individually to determine if a workout is possible and what the ideal workout solution is. Some common options that can be considered are:

  • Capitalize arrears
  • Increase amortization period
  • Partial or shared payment plan
  • Deferred payments
  • Restructure mortgage

Initiating a Workout

Genworth Canada’s Homeowner Assistance Program is an effective avenue that can provide valuable assistance when you need it most.

Contact your lender to find out more or to initiate the process.

Alternatively, you can call us toll-free at 1.800.511.8888 or send an email to:


To speak with a Homeowner Assistance Specialist call 1.800.511.8888.

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