We're here to help!

At Genworth Canada, our trained specialists are standing by to answer your mortgage default insurance questions, provide more information on our value-added products and services and help you with practically any aspect of doing business with us.

If you can't find the information you need on this website, think of our National Underwriting Centre as your personal line to mortgage default insurance information.

Our hours of operation are:

National Underwriting Centre

Monday - Friday: 8am - 9pm (ET)
Saturday: 10am - 6pm (ET)

Toll-free: 1.800.511.8888

2060 Winston Park Drive, Suite 300
Oakville, Ontario
L6H 5R7
Google Maps

Or email us at mortgage.info@genworth.com and we will respond to your message within the next business day.

Homeowner Assistance Program

The hours have been extended to 9:00 PM EST to handle inquiries. To speak with one of our Homeowner Assistance Specialists, call our:

• HOAP hotline at 1-844-711-4627.

COVID-19: Understanding Mortgage Payment Deferral

What you can do about your mortgage payment during the pandemic

Genworth Canada National Underwriting Team

Name Title Phone Email
Jim Spitali Senior Vice President, Operations 905.287.5307 jim.spitali@genworth.com
Andrew Posgate Leader, Technical Underwriting 905.287.5362 andrew.posgate@genworth.com
Marsha Seixeiro Leader, Customer Service 905.287.5434 marsha.seixeiro@genworth.com

Québec Underwriting Centre

Monday - Friday: 8am - 6pm (ET)

Toll-free: 1.877.470.4144

999, De Maisonneuve Ouest, Suite 1800
Montréal Québec
H3A 3L4
Google Maps

Or email us at mortgage.info@genworth.com and we will respond to your message within the next business day.

Genworth Canada Quebec Underwriting Team

Viviane Bibeau Manager, Montreal Underwriting 514.215.3136 viviane.bibeau@genworth.com

Click On The Map to find a Genworth Representative in your area


National Sales and Marketing Team

Name Title Phone Email
Debbie McPherson Senior Vice President, National Sales & Marketing 905.287.5465 debbie.mcpherson@genworth.com
Lisa Trudell Vice President, National Sales (Canada) 905.287.5369 lisa.trudell@genworth.com
Susan Carter Vice President, Marketing & Communications 905.287.5520 susan.carter@genworth.com
Janine Fischer Director, Marketing and Communications 905.287.5342 janine.fischer@genworth.com
Lamar Manuel Sr. Marketing and Communications Specialist 905.287.5408 lamar.manuel@genworth.com
Kiki Sauriol-Roode Vice President, Business Development 905.287.5379 kiki.sauriol-roode@genworth.com
Marc Shendale Vice President, Business Development 905.287.5392 marc.shendale@genworth.com
Mark Stamm Vice President, Business Development 514.347.5759 mark.stamm@genworth.com
Annie Carpentier Vice President, Business Development 905.287.5539 annie.carpentier@genworth.com
Patrick Valledor Senior National Sales Analyst 905.287.5452 patrick.valledor@genworth.com
Nadia Corkery Senior Regional Sales Analyst 905.287.5315 nadia.corkery@genworth.com

Pacific Team

Name Title Phone Email
Marcie Cyr Regional Vice President 778.839.1752 marcie.cyr@genworth.com
Ian Welin Regional Risk Manager, Pacific 604.992.4335 ian.welin@genworth.com
Stephanie Fabbi Account Manager, Vancouver and Lower Mainland 778.840.6360 stephanie.fabbi@genworth.com
Lisa West Account Manager, Interior / North 250.869.7573 lisa.west@genworth.com
Anoop Sihra Account Manager, Lower Mainland / Vancouver, Richmond, Tsawwassen & Sea to Sky 604.353.9497 anoop.sihra@genworth.com
Kathryn Parfitt Account Manager, Vancouver Island & Sunshine Coast 250.661.1492 kathryn.parfitt@genworth.com
Jennifer Sternig Account Manager, Lower Mainland, Surrey, Delta & Fraser Valley 604.787.8512 jennifer.sternig@genworth.com

Prairies Team

Name Title Phone Email
Imran Thaver Regional Vice President 780.263.6250 imran.thaver@genworth.com
Jason Espetveidt Regional Risk Manager, Prairies 403.831.9745 jason.espetveidt@genworth.com
Nancy Kamineski Account Manager, Calgary and Southern Alberta 403.589.2582 nancy.kamineski@genworth.com
Edward Kim Account Manager, Edmonton 780.982.1998 edward.kim@genworth.com
Teresa Ferbey Account Manager, Edmonton and Northern Alberta 780.982.8022 teresa.ferbey@genworth.com
Justin Desjarlais Account Manager, Calgary and Southern Alberta 403.831.0784 justin.desjarlais@genworth.com
Kim Lewis Account Manager, Northern Alberta 780.238.9070 kim.lewis@genworth.com
Shannon Roberts Account Manager, Central Alberta 403.589.2609 Shannon.Roberts@genworth.com
Ryan MacEwan Account Manager, Saskatchewan and Manitoba 306.222.0802 Ryan.MacEwan@genworth.com

Ontario Team

Name Title Phone Email
Carlo Montagnese Regional Vice President 416.938.7643 carlo.montagnese@genworth.com
Greg Casey Regional Risk Manager, Ontario, Atlantic and Quebec 416.209.5889 greg.casey@genworth.com
Sandra Thompson Account Manager, London, Windsor, Sarnia, Woodstock 519.318.2429 sandra.thompson@genworth.com
Kathy Yusko Account Manager, Sudbury, Thunder Bay, North Bay, Northern Ontario 705.690.8307 kathy.yusko@genworth.com
Shari Countryman Account Manager, Durham, Kawarthas, Trenton, Belleville, Kingston 905.435.5510 shari.countryman@genworth.com
Nancy Noble Account Manager, Brantford, Cambridge, Guelph, Kitchener, Orangeville & Waterloo 519.240.7411 nancy.noble@genworth.com
Chrissy Walker Account Manager, Niagara, St Catharines & Stoney Creek 905.327.3254 chrissy.walker@genworth.com
Bonnie Peterson Account Manager, Ottawa & Eastern Ontario 613.295.0242 bonnie.peterson@genworth.com

Greater Toronto Area Team

Name Title Phone Email
Carlo Montagnese Regional Vice President 416.938.7643 carlo.montagnese@genworth.com
Julie Avery-Van Doorn Account Manager, GTA - Brampton, Mississauga & Oakville 416.209.6046 julie.avery@genworth.com
Courtney Kencher Account Manager, GTA - Downtown Toronto 416.559.9809 courtney.kencher@genworth.com
Ivy Budisavljevic Account Manager, GTA - Bolton, Maple, Vaughan, Woodbridge, North York, Richmond Hill, Milton 416.986.7152 ivy.budisavljevic@genworth.com
Patrizia Favero Account Manager, GTA East 416.571.0297 patrizia.favero@genworth.com

Quebec Team

Name Title Phone Email
Stéphane Beaulieu Regional Vice President 514.895.8752 stephane.beaulieu@genworth.com
Diane Robesco Account Manager, Mauricie, Lanaudiere and Montreal-East 514.249.4364 diane.robesco@genworth.com
Sabrina Turcotte Account Manager, Quebec City/Eastern Quebec/Beauce, Sherbrooke and surroundings 418.951.5278 sabrina.turcotte@genworth.com
Catherine Beaupré Account Manager, Western Quebec City, Portneuf, Central Quebec, Saguenay-Lac- Saint-Jean, Charlevoix, Côte-Nord/Abitibi 418.564.9480 catherine.beaupre@genworth.com
Daniel Cornellier Account Manager, Montreal Island 514.923.4932 daniel.cornellier@genworth.com
Sophie Théoret Account Manager, South Shore of Montreal/East Townships and surroundings 514.226.1545 sophie.theoret@genworth.com
Rita Morad Account Manager, Laval, Laurentians and Outaouais 514.926.2636 rita.morad@genworth.com

Atlantic Team

Name Title Phone Email
Ruth Roussy Regional Vice President 902.499.2748 ruth.roussy@genworth.com
Steeve Arsenault Account Manager, New Brunswick 506.461.0440 steeve.arsenault@genworth.com
Chris Johnson Account Manager, Nova Scotia & PEI 902.497.5358 chris.johnson@genworth.com
Michelle Murphy Account Manager, Nova Scotia 902.237.1020 michelle.murphy@genworth.com
Tonia Williams Account Manager, Newfoundland and Labrador 709.687.5893 tonia.williams@genworth.com