eLearning Courses

• Genworth Development Centre
• Training for Industry Professionals
• eLearning Courses
• CAAMP AMP Continuing Education Courses
• IMBA Professional Development Credits
• Workshops for Mortgage Professionals
• Homebuyer Seminars
• Real Estate Sales Training
• Event Calendar
• Event Registration

At Genworth Financial Canada we understand that in today's fast-changing market place ongoing training and education is critical to keeping your competitive edge.

On-line, interactive, current and fully accredited, our selection of eLearning courses will help you refresh fundamental skills and contribute to your professional and personal development.*

Best of all they are available absolutely free. Plus, you can learn at your own pace and at a time that best suits you.

* Subject to satisfying eligibility criteria. Only available to realtors, lenders, brokers and builders.

NOTE: You only need to register once for the following ten elearning courses. Once you receive your user ID and password you will have access to all ten courses.

To receive continuing education credits, you must:

1. Complete the course
2. Pass the test with 75% of questions answered correctly
3. Print your certificate

New! Essentials of Electronic Communication - 1.5 hours - 1.5 AMP Credits

Everyone seems to be using e-mail lately--family members keeping in touch, university students submitting assignments, companies offering products for sale, and office workers carrying out their daily business tasks. Most e-mail users can improve their e-mail skills by learning more about the basic features and potentials of e-mail. Any business person will benefit from developing an understanding of e-mail essentials.
 
New users, click here to register. Returning users, click here to launch the course offerings.

New! Developing Excellent Time Management Habits - 3.5 hours - 3.5 AMP Credits

Time management shouldn't be a separate activity--it should be an integral part of the way you do things. For this to happen, you need to be able to develop good time management habits and avoid bad ones. An effective use of time also involves managing your environment, your use of technology, and managing the time-wasting activities of people around you. Technology makes it possible for us to be more efficient--get more done--in many different ways. But you need to make sure that you are really controlling the technology so that it also helps you to be more effective--getting the right things done, rather than allowing it to control you. There are many time stealers. Demands and interruptions from bosses, peers, or customers can prevent you from achieving your goals, and these must be dealt with appropriately.

New users, click here to register. Returning users, click here to launch the course offerings.

New! Standard Business Etiquette - 2.5 hours - 2.5 AMP Credits

The rules of proper business etiquette are changing. In many corporations, middle management and the concept of seniority are being replaced by a flat organizational structure and intense competition. Such an environment makes the need for appropriate behavior, particularly if you're looking to advance your career. How should you address your peers and superiors, and what's the proper attire for today's corporate culture? In this course, you'll learn how to conduct yourself in the standard business environment with poise and confidence.

New users, click here to register. Returning users, click here to launch the course offerings.

Presenting successfully - 3 hours - 3 AMP Credits

There are a number of basic types of presentations, but all presentations have four things in common: a presenter, an audience, a venue, and a message. This course concentrates on showing how each of these vital elements has to be taken into account when preparing a presentation. Presenting is a skill that needs to be learned and practiced, starting with how you prepare, and you will be shown a simple but powerful method for selecting the right content, and then structuring it.
New users, click here to register. Returning users, click here to launch the course offerings.

The Fundamentals of Exceptional Customer Service - 3 hours - 3 AMP Credits

You've seen the ad campaigns that boast, "Customer satisfaction guaranteed." But in today's marketplace, satisfaction isn't enough. This course is designed to take your goals beyond merely satisfying the customer to creating customer loyalty. Learn how to develop service standards and track their effectiveness. Gain new insights and strategies from the corporate masters of customer service. By the end of the course you'll be able create your own customer-focused philosophy.
New users, click here to register. Returning users, click here to launch the course offerings.

Customers, confrontation and conflict - 5 hours - 5 AMP Credits

Is there anything that can torpedo your work day more than an arrogant, obnoxious, rude customer? YES! Not knowing how to handle one! This course will give you the perspective to effectively cope with customer conflict, and sound methods to deal with all types of potentially confrontational situations. Learn and differentiate the best methods to handle difficult customers in person and over the phone. By the end of this highly interactive course, you'll have the strategies necessary to restore customer confidence and move beyond the thorny issue to an even stronger relationship.
New users, click here to register. Returning users, click here to launch the course offerings.

What to do when the going gets tough - 2 hours - 2 AMP Credits

Have you ever been involved in a tough negotiation? How did you handle it? Moving past the glitches in negotiation requires savvy and an ability to stay focused on your ultimate goal no matter what it takes to get there. This course explores ways to navigate around the potholes, barriers, and hurdles that may appear during negotiation. You'll discover methods of dealing with them rather than avoiding them or being sidetracked by challenges. In addition, you'll examine the basics of third-party intervention and fostering good will.
New users, click here to register. Returning users, click here to launch the course offerings.

Strategies for better balance - 5 hours - 5 AMP Credits

"It's not the hours you put in your work that counts, it's the work you put in the hours."--Sam Ewing. This course focuses on the actions you can take to achieve a more balanced life. The course will show you how to build practical systems into your days and weeks that will support you in making the necessary adjustments to your life. As life balance constantly shifts, you will also consider early warning signs to look out for, so that you can make the necessary adjustments as you go along. Finally, this course will enable you to create a vision of a satisfying, balanced life for yourself.
New users, click here to register. Returning users, click here to launch the course offerings.

Email As A Marketing Tool - 2 hours, 2 CE credits / 2 PD Credits

Learn how to communicate effectively with your customers through e-mail. You and your company will benefit from better customer relations and increased sales.
New users, click here to register. Returning users, click here to launch the course offerings.

Organize To Remember - 2 hours, 2 CE credits

This course presents a number of different organizational systems that can be used to ease memory overload. Use retrieval systems to locate your reference and reading materials. Use reminder systems to remember names, commitments, and deadlines. Systematically log your phone calls and delegated tasks so you don't have to commit the details of these events to memory.
New users, click here to register. Returning users, click here to launch the course offerings.

For more information, email the Genworth Development Centre
at devcentre@genworth.com or call 1-800-511-8888.